The Regulator – Financial Conduct Authority (FCA)

The Financial Conduct Authority (FCA) is the independent regulator of financial services. The FCA require us to provide you with an Initial Disclosure Document to help you decide if our services are right for you. This document provides information about Car-Holics Ltd, the products we offer, the services we will provide, the scope of our services, who regulates us, what to do if you have a complaint, and details about the Financial Services Compensation Scheme.

Car-Holics Ltd is authorised and regulated by the Financial Conduct Authority. Our Financial Conduct Authority Firm Reference number is 1031509. Our permitted business includes Secondary Credit Broking.

Car-Holics Ltd is a Credit Broker and Not a Lender

You can check this in the Financial Conduct Authority’s register by visiting the Financial Conduct Authority’s website https://register.fca.org.uk/s/ or by contacting the Financial Conduct Authority on 0800 111 6768.

Secondary Credit Broking

As a Financial Conduct Authority regulated secondary credit broker, we may introduce you to a range of finance providers who may be able to help you finance your vehicle from a carefully selected panel of finance providers.

We will receive a commission from a finance provider or credit broker if you enter into a finance agreement following our introduction. The amount and method of calculating the commission may vary depending on the provider, product and contractual arrangement. Any commission arrangement will be disclosed to you clearly and in good time before you enter into the agreement, including the specific amount or likely amount where applicable. We will not receive additional commission based on achieving sales targets or other performance-related criteria. For further information, please email [email protected].

Our Role as a Secondary Credit Broker

We will introduce you to the most appropriate lender from our selected panel of lenders that are most suited to your requirements.

To assist us in assessing your demands and needs we may seek information about your personal circumstances and requirements which may be relevant, in order to enable us to identify your affordability and suitability for finance. It is important that you provide us with accurate and relevant information.

No Fees Payable

Car-Holics Ltd will not charge you a fee for introducing you to a lender as part of our secondary credit broking services. We will receive a commission from lenders should you decide to enter into an agreement with the finance provider that we have introduced you to.

Confidentiality and Data Protection

As part of the process of obtaining finance for your vehicle we will need to pass your details on to one or more of our finance partners. A list of these partners together with their FCA Firm reference numbers are available on request. Any organisation approached to arrange credit will need to undertake credit search with a credit reference agency which may affect your credit rating. All our calls are recorded for training and monitoring purposes.

Dispute Resolutions and Complaints

As an organisation we are committed to treating our customers fairly before, during, and after a sale. We work hard to ensure that the services we offer are fair and our communication to our customers is clear and not misleading.

Before the sale you can expect:

• To have any significant and unusual exclusions or exceptions to the policy brought to your attention.
• A clear statement of price, including where applicable a breakdown of any interest charges.
• Details of your cancellation rights and our complaints procedure
• Copies of all the relevant documentation or information as to when these documents will be dispatched.

After the sale you can expect:

• Not to encounter any barriers to cancellation within agreed timeframes
• To have any complaint dealt with in a timely and professional manner

Contacting Us

If at any time you feel you have not been treated fairly by any member of our team, please contact us:

In Writing:

Car-Holics Ltd,

Regus
6-9 The Square
Stockley Park
Uxbridge
Hillingdon
UB11 1FW

By Telephone: 07990280083

By Email: [email protected]

Resolving Your Complaint

To help us resolve your complaint quickly, please provide the following information:

• Your full name and contact details
• Full details of your complaint
• Car registration number
• Details of how you would like us to make things right
• Photocopies of any relevant paperwork or copies of any relevant emails.

A full copy of our complaint’s procedure is also available for your perusal. We will do our best to answer any complaints as quickly as possible but always within 8 weeks. If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (FOS) or the BVRLA (British Vehicle Leasing & Rental Association).

The Financial Services Compensation Scheme (FSCS)

You may also be entitled to compensation from the Scheme if we are unable to meet our obligations. This depends on the type of business and the circumstances of the claim. Further information about the compensation scheme is available from the FSCS on their website: www.fscs.org.uk